Shipping policy

Shipping Protection

We offer Shipping Protection on every order. When you add Shipping Protection at checkout, your purchase is backed by our guarantee against common shipping issues, including:

Packages lost in transit
Products damaged during shipping
Non-delivery by the carrier
Package theft within 24 hours of confirmed delivery

The protection fee is based on your order value and is shown at checkout before you complete your purchase. Shipping Protection is optional and must be added at the time of purchase — it cannot be added after an order is placed.

How to File a Claim

If you experience a shipping issue with a protected order, you can file a claim directly at:

covrly.claimsorted.com/submit-a-claim

You'll need your order number and a brief description of what happened. The Claim Sorted team will review your claim and, if approved, arrange a replacement product, store credit, or refund.