Refund policy
Return & Refund Policy
At Bird of Paradise, we are committed to delivering the finest quality plants and botanical specimens to your door. While living plants cannot be returned due to their delicate, perishable nature, we stand behind every purchase with our comprehensive satisfaction guarantee.
At a Glance
| Item Type | Return Window | Policy |
|---|---|---|
| Garden Supplies & Accessories | 90 days | Full refund if unused & in original packaging |
| Live Plants & Trees | 3 days for damage claims | Replacement or store credit only |
| Winter Shipping (Nov–Mar) | 3 days for damage claims | Protected with Winter Shipping Protection ($14.95) or membership |
| Promotional Items | 90 days | Store credit only |
Membership Benefits: Bird of Paradise Silver ($14.99/mo - 15% off), Gold ($29.99/mo - 20% off), and Platinum ($49.99/mo - 25% off) members receive complimentary shipping and automatic order protection throughout the year, including winter months. Explore Silver | Explore Gold | Explore Platinum
I. Live Plants & Trees
Please Note: Live plants and trees are living, perishable goods and cannot be returned. However, we guarantee that all plants arrive healthy and ready to thrive in their new environment.
Our Plant Health Guarantee
Every plant is carefully inspected before departure to ensure optimal health and vitality. Should your plant arrive damaged or unhealthy, we will provide appropriate remedy.
Conditions Qualifying for Replacement or Refund
- Shipping damage — Broken stems, crushed branches, or compromised trunk integrity
- Disease or infestation — Visible signs of fungal, bacterial, or pest-related issues
- Root system damage — Root rot (characterized by mushy roots and unpleasant odor) or severely compromised root ball
- Non-viable plant — Specimen shows no signs of life, with completely dried or blackened tissue
- Cold damage (winter months) — Frozen, blackened, or deteriorated tissue from temperature exposure
Winter Consideration: Cold weather damage is fully covered with Winter Shipping Protection or active membership. Claims without protection are reviewed individually and typically receive store credit as resolution. Please refer to Section II for complete details.
Important: Temporary stress from shipping, including minor wilting or leaf drop, is normal and does not qualify for replacement. Plants typically recover within one to two weeks with proper care and attention.
Damaged Plant Claims Process
1Immediate Contact
Reach out within three days of delivery via email (info@birdofparadiseflorida.com), phone (305-489-9089), or live chat. Prompt notification is essential for time-sensitive concerns.
2Photographic Documentation
Provide clear, well-lit images showing overall plant condition, close-up views of affected areas, and packaging if damaged.
3Submit Your Claim
Email photographs and order details to info@birdofparadiseflorida.com, call us at 305-489-9089, or use live chat on our website.
4Expert Review & Resolution
Our horticulture specialists will review your claim within one business day and offer a replacement plant (subject to availability), store credit for future purchases, or refund to original payment method.
Sustainability Note: Rather than returning affected plants, we encourage planting, gifting, or composting. Many plants recover beautifully with attentive care.
II. Winter Shipping Protection
Seasonal Advisory (November through March)
Cold weather significantly elevates transit risk. Freezing temperatures, shipment delays, and severe weather conditions can compromise even the most robust specimens.
Protection Overview
Our Winter Shipping Protection, available for $14.95, safeguards your plants against cold weather damage during November through March. This optional coverage includes:
- Complete replacement guarantee for frozen or cold-damaged plants
- Expedited claim processing
- Thermal heat pack inclusion when temperatures decline
- Weather monitoring service — shipments held during forecasted severe conditions
Complimentary Protection for Members
Bird of Paradise Membership Tiers receive automatic Winter Shipping Protection at no additional charge, complementing year-round complimentary shipping:
- Silver Membership - $14.99/month (15% off all orders) - Join Silver
- Gold Membership - $29.99/month (20% off all orders) - Join Gold
- Platinum Membership - $49.99/month (25% off all orders) - Join Platinum
Orders Without Protection
We remain committed to your satisfaction. Here is what to expect:
- Comprehensive protective packaging with insulation materials
- Individual case review for all winter damage claims
- Weather-related damage without protection typically resolved with store credit
- Severe cold damage without protection may not qualify for replacement
Our Commitment: Your satisfaction remains our priority. While Winter Shipping Protection provides the strongest guarantee, we work individually with each customer to reach an equitable solution. We are plant enthusiasts serving fellow plant enthusiasts.
Adding Winter Protection
Winter Shipping Protection appears automatically at checkout during November through March. Simply include it with your order before completion.
Already completed your order? Contact us at info@birdofparadiseflorida.com or 305-489-9089 prior to shipment—we can add protection to unshipped orders.
III. Garden Supplies & Accessories
Eligible Returns
- Fertilizers and soil amendments — Unopened packages exclusively
- Planting supplies — Unused containers, implements, watering accessories
- Plant care products — Original, unopened packaging required
- Decorative pieces — Unused condition with original tags
Return Requirements
- Items must remain unused and in pristine condition
- Original packaging and all included materials required
- Returns requested within 90 days of delivery
- No evidence of use, damage, or wear
Non-Returnable Items
- Opened or partially consumed products
- Items lacking original packaging
- Damaged or modified items
- Returns requested beyond 90-day window
IV. Return Process
1Request Authorization
Contact us at info@birdofparadiseflorida.com, call 305-489-9089, or use live chat with your order number, item details, return reason, and photographs (if applicable for defective or damaged goods).
2Receive Return Label
Prepaid return shipping label provided via email within one business day.
3Secure Packaging
Utilize original packaging when available, ensure adequate protection during return transit, affix return label to exterior.
4Ship Return
Deliver to any authorized carrier location. In-person returns are not accepted.
5Receive Refund
Upon receipt and inspection (typically three to five business days), refund will be issued with email confirmation.
V. Refunds & Processing
Timeline
- Inspection: One to three business days upon receipt
- Processing: Refund issued within five business days of approval
- Bank posting: Three to ten business days (varies by financial institution)
Refund Methods
- Original payment method — For approved returns of non-plant items
- Store credit — For plant replacements or promotional items
- Exchange — Alternative items available upon request
Shipping Costs
- Complimentary return shipping provided for all authorized returns
- Original shipping refunded exclusively for company errors (incorrect or damaged items sent)
- Exchanges ship at no charge
VI. Special Circumstances
Incorrect or Damaged Items Received
In the event of an error on our part, immediate remedy will be provided:
- Contact within three days of delivery via email, phone, or live chat
- Provide photographic documentation of received items
- Correct item dispatched at no charge
- Original shipping costs refunded
- Retain or dispose of incorrect item—return not required
Promotional Items
Buy One Get One Offers:
Items from promotional offers are eligible for store credit exclusively, not monetary refunds. Returns must be initiated within 90 days.
Satisfaction Concerns
Your complete satisfaction is our priority. If you are not entirely pleased with your purchase, please contact us at info@birdofparadiseflorida.com, call 305-489-9089, or use live chat on our website. We will work with you to identify an appropriate solution, which may include a ten percent discount on your subsequent order, botanical care guidance and troubleshooting, or store credit and exchange options.
VII. Frequently Asked Questions
May I exchange rather than return an item?
Certainly. We are pleased to exchange items for different sizes, varieties, or products. Simply indicate this preference when requesting return authorization.
Is Winter Shipping Protection advisable?
For orders placed November through March, we strongly recommend protection. Winter weather remains unpredictable, and brief exposure to freezing temperatures during transit can compromise plants. The $14.95 investment provides complete peace of mind. For regular plant purchasers, membership includes protection automatically.
What if my plant arrives cold-damaged without protection?
Please contact us immediately at info@birdofparadiseflorida.com, 305-489-9089, or via live chat. While Winter Shipping Protection offers the strongest guarantee, we review each case individually and strive to reach an equitable solution. We may offer store credit, partial refund, or in certain cases, full replacement. Your satisfaction matters to us.
Can I add Winter Shipping Protection after ordering?
Yes, provided your order has not yet shipped. Email info@birdofparadiseflorida.com, call 305-489-9089, or use live chat with your order number as soon as possible.
What are the Bird of Paradise membership tiers?
We offer three membership tiers with increasing benefits. All tiers include complimentary shipping and automatic Winter Shipping Protection year-round:
- Silver ($14.99/month) - 15% off all orders + free shipping + winter protection
- Gold ($29.99/month) - 20% off all orders + free shipping + winter protection
- Platinum ($49.99/month) - 25% off all orders + free shipping + winter protection
Visit Silver, Gold, or Platinum pages to learn more and join.
What if my plant fails to thrive after planting?
While we guarantee plants arrive in healthy condition, we cannot assume responsibility for plants after placement in soil. Numerous factors influence plant survival including soil composition, watering practices, climate conditions, and pest presence. We are always available to provide care guidance.
Do you offer refunds for plants that underperform expectations?
Plant development depends upon numerous variables including climate, care practices, and environmental conditions. Our guarantee addresses plant health upon arrival exclusively.
How do I monitor my return?
Your return shipping label includes tracking capability. Email updates will be provided upon receipt and processing of your return.
What if I am beyond the return window?
Please contact us regardless at info@birdofparadiseflorida.com or 305-489-9089. While we cannot guarantee returns after 90 days, we will make every effort to assist.
Can a gift recipient return items?
Yes. Gift recipients may return items for store credit. Original order number is required.
We Are Here to Assist
Email: info@birdofparadiseflorida.com
Phone: 305-489-9089
Live Chat: Available on birdofparadiseflorida.com
Mailing Address:
20850 SW 216th St
Miami, FL 33170
Business Hours: Monday–Friday, 9am–5pm EST
Response typically provided within 24 hours during business days
